Return & Cancelation Policy

Return Policy

At Lovellino, we want you and your furry friends to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 30-day return window from the date of delivery.

Eligibility for Returns:

  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase is required for all returns.

How to Return an Item:

  1. Contact our customer service team within 30 days of receiving your order to initiate a return.
  2. Once your return is approved, we will provide instructions on how to ship the item back to us.
  3. Upon receipt and inspection of the item, we will process your refund within 14 business days.

Refunds: Refunds will be issued to the original method of payment. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item is defective or an error occurred on our part.

Exchanges: If you would like to exchange your item for a different size or style, please reach out to us, and we’ll be happy to assist you.

Thank you for shopping with Lovellino! We appreciate your support and hope you and your dog love our products.

How to Cancel my order?
You can cancel items as long as we haven’t started the shipping process. This is usually within 24 hours of placing your order.  If it’s too late to cancel an item, don’t worry. You can return your item once you receive it.